Office Clearance Barbican Accessibility Statement

This Accessibility Statement describes how our Office Clearance Barbican services strive to be inclusive and usable for people with a wide range of abilities. We aim to meet the standards set out by WCAG 2.1 AA and to provide practical support for clients seeking accessible office clearance in the Barbican area. This statement covers the measures we have implemented, how we test accessibility, and how to request further assistance.

We design our communications and on-site processes to support assistive technologies such as screen readers and magnifiers. Our staff receive training to recognise and respond to accessibility needs, and we use clear language, strong contrast, and readable layouts during Barbican office clearance operations to reduce barriers for people with visual or cognitive impairments.

All digital assets and documents provided as part of an office clearance in Barbican are developed with accessibility in mind. We ensure electronic inventories, PDFs, and invoices are produced in accessible formats where possible, and that plain-language summaries are available. Where alternative formats are needed, we will work to provide them on request.

Our accessibility work aligns with the following commitments:

• Conformance: We aim to conform to WCAG 2.1 AA for digital content and follow best practices for physical access during site visits.
• Screen-reader support: Digital documents and online instructions are structured with semantic headings and lists so screen readers can convey information clearly.
• Keyboard navigation: Interactive checklists and booking tools used during Barbican office clearance are operable without a mouse to support keyboard-only users.

We also focus on clear onsite navigation during a premises clearance: routes to collection points are kept unobstructed, and staff can provide a sighted guide or tactile assistance when requested to help with moving or removal tasks.

When planning removals and disposal activities in the Barbican locality, we consider sensory sensitivities and offer quieter working windows or adjusted approaches on request to reduce disruption for people who benefit from lower noise levels.

Testing and ongoing improvements

We carry out periodic accessibility checks that include automated scans, manual audits, and compatibility tests with major screen readers and keyboard-only navigation scenarios. We also undertake practical site assessments in Barbican locations to ensure physical access is safe and clear. Our improvement cycle is continuous: issues identified during clearing operations are recorded, prioritised and addressed to increase accessibility across our services.

Accessible features and adjustments

Examples: accessible documents, clear labelling, step-free loading access where possible, trained staff able to communicate in plain language and provide assistance with carrying or packaging items. We can agree adjustments for scheduling or working methods to suit individual needs.

If you require an adjustment, please contact our accessibility team to discuss reasonable arrangements and the formats you need. We will consider requests for alternative formats, additional on-site assistance, or modified working hours. We aim to respond to accessibility requests promptly and to make practical arrangements to support safe and effective office clearance.

If you notice anything that makes accessing our services difficult, you can notify our accessibility team through the contact channels listed on our main contact page, or raise the matter at the time of booking or on arrival. We are committed to resolving accessibility barriers and explaining any constraints that may affect an individual request.

We will review this statement regularly to reflect improvements in accessibility practice and changes in technology, and to ensure our office clearance offering in the Barbican area continues to be inclusive and usable.